Business Information

Tosheba Store is an online digital software provider specializing in licensed software products delivered electronically. All communications regarding exchanges can be handled through our official support email listed on the website.

Digital Products Only

All products sold on Tosheba Store are digital items delivered electronically via email. No physical goods are shipped, and once access credentials or license information are delivered, the product is considered received.

Eligibility for Exchange

An exchange may be approved if the customer receives an incorrect digital product, incomplete or invalid access details, or if the delivered product is not functioning as described and our support team is unable to resolve the issue within a reasonable time.

Non-Eligibility for Exchange

Exchanges are not available if the customer entered an incorrect email address during checkout, successfully accessed or used the digital product, experienced issues due to device incompatibility or user-side technical limitations, or requests an exchange for a different product, version, or upgrade.

How to Request an Exchange

To request an exchange, customers must contact our support team by email and provide their full name, order number, the email address used during purchase, and a brief explanation of the issue. Our support team will review the request and respond within 24–48 hours.

Processing Time

Once an exchange request is approved, the replacement digital product or corrected access details will be delivered electronically. Most approved exchanges are processed within one business day.

Access Revocation

In cases where an exchange is granted, previously issued access credentials or license keys may be deactivated to ensure proper security and prevent misuse.

Limitations

Exchanges are strictly limited to the exact product originally purchased. Tosheba Store does not offer exchanges for alternative products, different editions, or future upgrades.

Contact Us

If you have any questions regarding this Exchange Policy or need assistance with an exchange request, please contact our support team through the official contact information available on our website.