All products available on Tosheba are delivered digitally via email. No physical items are shipped. Once a digital product has been successfully delivered and accessed, it is considered received by the customer.

Refund Eligibility

At Tosheba, we aim to ensure a smooth and reliable customer experience. Refund requests may be considered only if the customer did not receive the digital product, received incorrect or incomplete access details, or if the product is not functioning as described and our support team is unable to resolve the issue within a reasonable time.

Non-Refundable Situations

Refunds cannot be issued if the customer entered an incorrect email address during checkout, lost access due to account misuse or third-party interference, or requested a refund after successfully accessing, downloading, installing, or using the delivered digital product.

Digital Returns

Since all products are delivered electronically, no physical returns are required. In cases where a refund is approved, access credentials associated with the order may be revoked to ensure proper handling and compliance.

Refund Request Process

To request a refund, customers must contact our support team at support@Tosheba.store and provide their full name, order number, the email address used during checkout, and a clear description of the issue. Our support team will review each request carefully.

Resolution Time

Refund requests are typically reviewed within 24–48 hours. Once approved, refunds are processed within 3–5 business days. Notice that processing times may vary depending on the payment provider or financial institution.

Duplicate Purchases

If a customer accidentally completes the same purchase more than once, Tosheba will issue a refund for the duplicate transaction after verification.

Non-Transferability

All digital products sold on Tosheba are licensed solely to the original purchaser. Resale, transfer, or sharing of license keys or access details is strictly prohibited and may result in termination of access without eligibility for a refund.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact our support team at support@Tosheba.store. We are always here to help and ensure your satisfaction.